FAQ
THE FORM FOR REPORTING OTHER PROBLEMS AND DEFECTS IN THE ROOMS CAN BE FOUND AT THIS LINK.
Q&A
What should I do if I've never had an internet connection before?
It's simple: create an account on the user panel, add your computer/laptop/mobile device with a unique name and MAC address, and then follow the instructions on the posters displayed on the bulletin boards, which will tell you how to pay the student union membership fee and where to submit your contract. If it is not currently the registration period (start of the semester), please submit a ticket to us on the user panel in the Helpdesk section. Translated with DeepL.com (free version)
My laptop doesn't have an Ethernet port. How do I connect?
These days, many ultrathin devices do not come with an Ethernet adapter; for a stable and fast connection, we recommend purchasing a standard USB Ethernet adapter and connecting via a cable.
How can I connect to the INTRAK Wi-Fi?
As part of our connectivity services, we offer the option to use Wi-Fi access points located in the hallways. You can connect to them only after entering the correct MAC address in the user panel; you can also enter mobile phone numbers. You can find the specific Wi-Fi connection settings for the WPA2-Enterprise standard in the "Guides" section.
Where can I find the rules and regulations so I don't accidentally break them?
The operating rules can be found at this address
Where can I find the payment information for OZ?
What are your office hours?
Our office hours are every Sunday and Wednesday from 8:00 p.m. to 9:00 p.m.
Your connection is limited
To resolve this issue, try the following:
- Check that you are plugged into the correct outlet. You will have internet access from both outlets, but only in the specific unit and room you have specified in the user panel.
- Check that your computer’s MAC address matches the one registered in the user panel.
- If you have paid the student fee but your payment is not recorded in the user panel, you must bring proof of payment.
If you were unable to resolve the issue, contact us via the Helpdesk section in the user panel or visit the PCKlub office during the listed hours. If you contact the Helpdesk, you must leave your laptop or PC plugged into the internet outlet so that it does not go to sleep until someone responds to your ticket.
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